PRIVACY POLICY

 

Who we are

Our website address is: http://www.completeeventhire.com.

 

What personal data we collect and why we collect it

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

When a customer fills out a enquiry form we will collect customer data in the form of full name, email address, Telephone Number (optional), Full Address/Postcode or both, Date & Time of Event and The products they are hiring. This information will be kept and used right up until the day of the event. After the event has finished all customer information will stay on file in an invoice format including all of the their full name, email address, telephone number, location and postcode, the hire products and delivery costs in an invoice format. This will be used by us at the end of each tax year and given to our company accountant. All of which will be kept private and is only used as reference for business for a full year, until this is finalised all documents will be filed away safely.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

Our analytical data is collected using script provided by Google Adwords. This is used to collect data on how many clicks we get per page. Each enquiry form has a unique script, that allows us to capture data and see how many leads we generate each month and through which product. The data captured is used for analytical purposes only.

 

Who we share your data with

The data we collect will only be shared with our sales team or the company accountant at the end of the year in an invoice format.

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Your contact information

If you have any privacy specific concerns please email us at info@completeeventhire.com

 

Additional information

All information about the data we collect can be found in the Contact Form section of this document, where the full process of how we carry and handle data, when given to us.

 

How we protect your data

We protect your data using encryption when you send personal details to us such as the enquiry form (as mentioned above). A company called Wolf Server provides all of the security when emails are being sent in the form of an enquiry form. They have firewalls and various other security to protect information being sent to us via the enquiry form. Payment is made by BACS, which this information is located at the bottom of every emailed invoice you receive by us. So any problems to do with payments by a customer is to be dealt with the customers bank and not us.

 

What data breach procedures we have in place

Any bugs or breaches will be reported by our hosting provider TSO Host. Any viruses, threats, breaches or bugs will be captured by them and they shut the website and all facilities down straight away until the virus, bug, threat or breach has been resolved.

 

What third parties we receive data from

No third parties will receive data from us concerning personal details or bank details.

 

What automated decision making and/or profiling we do with user data

There are no automated decisions on this website.

 

Industry regulatory disclosure requirements

We are not subject to any additional privacy laws.